Shopping Cart
Ala Pilar

IS THE STYLE YOU WANT SOLD OUT?

OUR BAGS ARE HANDMADE AND STOCKED IN LIMITED QUANTITIES, BUT WE ALWAYS KNOW WHICH BAGS ARE CURRENTLY IN PRODUCTION FOR RE-STOCK. EMAIL US ABOUT A PARTICULAR BAG AND WE CAN LET YOU KNOW WHEN IT WILL BE AVAILABLE AGAIN. SOMETIMES WE ALLOW YOU TO PRE-PAY ON POPULAR ITEMS TO ENSURE YOU GET WHAT YOU WANT – JUST ASK!

SHIPPING & RETURNS

SHIPPING

WE OFFER FREE SHIPPING VIA UPS GROUND FOR ALL ORDERS. ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS AND ONCE SHIPPED SHOULD ARRIVE WITHIN 7-10 BUSINESS DAYS. WE ALSO OFFER EXPEDITED SHIPPING (2-3 DAY DELIVERY) FOR AN ADDITIONAL FEE OF $30.

International shipping Disclaimer

YOUR PRIVACY IS IMPORTANT TO US, BUT PLEASE BE ADVISED THAT INTERNATIONAL SHIPMENTS MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES. WE MAY BE REQUIRED BY LAW TO PROVIDE CERTAIN PRODUCT INFORMATION, SUCH AS A DESCRIPTION TO OUR INTERNATIONAL CARRIERS, AND/OR CUSTOMS AUTHORITIES, IN ORDER TO FACILITATE CUSTOMS CLEARANCE. WHEN ORDERING FROM ALAPILAR.COM, YOU EXPRESSLY ACKNOWLEDGE THAT YOU ARE THE IMPORTER AND AGREE TO COMPLY WITH ALL LAWS AND REGULATIONS OF YOUR COUNTRY. YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY AND YOU WILL BE RESPONSIBLE FOR PAYING ALL ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE. YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. PLEAST NOTE THAT YOU ACCEPT TITLE AND RISK OF LOSS OF THE MERCHANDISE UPON DELIVERY BY ALA PILAR TO THE CARRIER.

Refused shipments

IF YOU REFUSE ANY SHIPMENTS FROM ALA PILAR, YOU REMAIN RESPONSIBLE FOR ALL ORIGINAL SHIPPING CHARGES, DUTIES AND TAXES CUSTOMS INCURRED ON THE PACKAGE (ORIGINAL AND RETURN SHIPMENTS). ALA PILAR WILL NOT BE RESPONSIBLE FOR ANY FEES CHARGED BY CUSTOMS OR OTHER TAX AUTHORITIES IF A SHIPMENT IS REFUSED. YOU ARE ALSO RESPONSIBLE FOR THE COST OF RETURNING THE PACKAGE TO ALA PILAR. WE WILL SUBTRACT THIS AMOUNT FROM YOUR MERCHANDISE REFUND, IF ANY.

RETURNS/EXCHANGES

Returns

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE AND WE WILL HAPPILY REFUND ANY ITEM (SALE MERCHANDISE INCLUDED) IF RETURNED WITHIN FOURTEEN (14) DAYS OF YOUR RECEIPT OF THE MERCHANDISE. IF 14 DAYS HAVE GONE BY SINCE YOUR RECEIPT OF THE MERCHANDISE, UNFORTUNATELY, WE CANNOT OFFER YOU A REFUND. PLEASE RETURN YOUR MERCHANDISE IN ITS ORIGINAL, RESALABLE CONDITION WITH YOUR PRINTED RECEIPT INCLUDED. RETURNS SHOULD BE SHIPPED THROUGH A TRACEABLE METHOD SUCH AS UPS OR FEDEX. PLEASE KEEP THE RETURN TRACKING NUMBER UNTIL YOU RECEIVE YOUR REFUND. WE CANNOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. PLEASE EMAIL INFO@ALAPILAR.COM FOR A RETURN ADDRESS. UPON OUR RECEIPT OF YOUR RETURNED MERCHANDISE, WE WILL ISSUE A REFUND OF THE PURCHASE PRICE, LESS SHIPPING COSTS. PLEASE ALLOW UP TO 2 WEEKS FOR YOUR REFUND TO BE PROCESSED AND ADDITIONAL TIME FOR IT TO APPEAR ON YOUR CREDIT CARD STATEMENT.

Exchanges

TO MAKE AN EXCHANGE, PLEASE FOLLOW THE RETURN INSTRUCTIONS LISTED ABOVE. A NEW ORDER MUST BE PLACED AFTER RETURNING THE ORIGINAL ITEM IN THE CONDITION LISTED ABOVE. PLEASE NOTE THAT SHIPPING CHARGES ARE NON-REFUNDABLE. GIFT RETURNS WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW UP TO 2 WEEKS FOR YOUR REFUND TO BE PROCESSED AND ADDITIONAL TIME FOR IT TO APPEAR ON YOUR CREDIT CARD STATEMENT.

Damaged and/or incorrect goods

IF YOU RECEIVE A DEFECTIVE ITEM, YOU MUST NOTIFY US VIA EMAIL WITHIN THREE (3) BUSINESS DAYS OF RECEIVING YOUR MERCHANDISE. WE WILL THEN EMAIL YOU A UPS LABEL FOR RETURNING THE MERCHANDISE. ONCE YOU RECEIVE THE LABEL, PLEASE RETURN THE DEFECTIVE ITEM IN THE ORIGINAL BOX AND PACKING MATERIALS. PLEASE INCLUDE YOUR PACKING SLIP OR ORDER NUMBER WITH YOUR RETURN, AND NOTE THE ERROR OR DEFECT. WE WILL SEND YOU A REPLACEMENT UPON RECEIPT OF THE DEFECTIVE ITEM. MERCHANDISE DAMAGED DUE TO THE BUYER’S NEGLIGENCE WILL NOT BE ACCEPTED. ALL MERCHANDISE MUST BE UNUSED IN ORDER TO QUALIFY FOR AN EXCHANGE OR REFUND. FOR ANY CUSTOMER SERVICE RELATED QUESTIONS, PLEASE CONTACT: INFO@ALAPILAR.COM

Care

Heho en México

ALL OF OUR GENUINE LEATHER PRODUCTS ARE HANDCRAFTED IN MEXICO WITH PRIDE, USING VARIOUS HIGH-QUALITY PROCESSES AND MATERIALS. LIKE ALL LEATHER PRODUCTS, EACH BAG IS UNIQUE IN COLOR AND TEXTURE. TO REDUCE WASTE, ALL PARTS OF THE HIDE ARE USED IN CRAFTING OUR BAGS, AND THE RESULTING COLOR AND GRAIN VARIATIONS ARE NOT ONLY TO BE EXPECTED, BUT THEY GIVE EACH BAG ITS DISTINCT LOOK, FEEL AND CHARACTER. TAKING EXTRA CARE OF YOUR BAG WILL INCREASE ITS LONGEVITY. KEEP YOUR BAG AS CLEAN AND DRY AS POSSIBLE. ALWAYS TRY TO AVOID EXPOSURE TO WATER AND OTHER SEVERE ELEMENTS. STORE YOUR BAG IN ITS ALA PILAR DUSTER, OUT OF DIRECT SUNLIGHT AND MOISTURE.

Pebbled & smooth leather

OUR HIGH QUALITY, VEGETABLE TANNED LEATHER IS BEAUTIFUL AND DURABLE. VEGETABLE TANNING IS A NATURAL PROCESS WITH NO SYNTHETIC FINISHING, SO SCRATCHING AND OTHER GENERAL WEAR AND TEAR WILL OCCUR. SUNLIGHT, BODY OILS AND EXPOSURE TO THE ELEMENTS WILL CAUSE THE BAG TO DARKEN AND/OR CHANGE COLOR OVER TIME. NATURAL LEATHER CLEANERS MAY HELP PRESERVE YOUR BAG, BUT WE RECOMMEND TAKING YOUR BAG TO BE CLEANED BY YOUR LOCAL PROFESSIONAL.

Crackle leather

OUR CRACKLED LEATHER IS FINISHED BY HAND USING OUR SPECIAL, PROPRIETARY METHOD. BECAUSE THE TOP SURFACE IS COATED AND GLAZED, YOU MAY USE A DAMP CLOTH TO WIPE OFF THE EXTERIOR.

Suede

OUR OILED SUEDE IS A DELICATE MATERIAL THAT REQUIRES EXTRA CARE. YOU MAY SPRAY GUARD YOUR BAG BEFORE USE (EITHER AT HOME OR WITH A PROFESSIONAL), WHICH MAY HELP MINIMIZE DAMAGE AND STAINING, BUT YOUR BAG MAY BECOME COARSE AND LESS VELVETY IF YOU CHOOSE TO DO SO.

Hide

LIKE ANY ITEM MADE WITH AUTHENTIC COW HIDE, IT IS DELICATE. OVER TIME, FRICTION CAN CAUSE THINNING OR RUBBING OFF OF THE HIDE, WHICH IS NOT A DEFECT IN THE LEATHER OR IN THE PRODUCTION OF THE BAG. TO PROTECT THE HIDE FROM WEATHER AND TO KEEP IT SMOOTH, YOU MAY SPRAY A THIN COAT OF HAIR SPRAY OVER THE HIDE PORTION ONLY OF YOUR BAG.

Oaxaca Pockets

OUR OAXACA POCKETS ARE HAND-SEWN IN OAXACA ON TRADITIONAL OAXACAN LOOMS AND ARE DELICATE PIECES OF ARTWORK. WE LINE EACH POCKET WITH MICROSUEDE IN ORDER TO HELP PREVENT PULLING, BUT PULLS IN THE TEXTILE MAY OCCUR.

WE WANT YOU TO LOVE YOUR ALA PILAR BAG, SO PLEASE FEEL FREE TO CONTACT US IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS ABOUT QUALITY, CARE OR MAINTENANCE. SALUDOS!

Contact

WHOLESALE INQUIRIES

katie@ALAPILAR.COM

PRESS INQUIRIES

LINDSEY@ALAPILAR.COM

ANYTHING ELSE

INFO@ALAPILAR.COM

SITE DESIGN

SOURCE/CODE

CREATIVE DIRECTION

LINDSEY ALBANESE

PHOTOGRAPHY

CLAUDIA CRAIG