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*PLEASE NOTE THAT ANY ITEM(S) PURCHASED WITH A PROMO CODE OR DURING A SALE IS FINAL SALE AND CANNOT BE EXCHANGED.
SHIPPING & RETURNS
SHIPPING
ORDERS ARE TYPICALLY PROCESSED WITHIN 1 - 2 BUSINESS DAYS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH A UPS TRACKING NUMBER. UPS GROUND SHIPPING ALLOWS FOR DELIVERY WITHIN 5-10 BUSINESS DAYS.
 
EXCHANGES
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE AND WE WILL HAPPILY EXCHANGE ANY ITEM* PURCHASED FROM OUR SITE, FOLLOWING THE EXCHANGE GUIDELINES BELOW: 
ONLINE ORDERS MAY BE RETURNED FOR STORE CREDIT ONLY. WE ARE UNABLE TO OFFER REFUNDS. 
EMAIL INFO@ALAPILAR.COM TO REQUEST AN ITEM RETURN. NO EXCHANGE WILL BE ACCEPTED WITHOUT EMAIL AUTHORIZATION FROM AN ALA PILAR TEAM MEMBER. ALL RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF RECEIPT OF ITEM. RETURNS SENT AFTER THIS TIME CANNOT BE ACCEPTED.
ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL ISSUE YOU A STORE CREDIT IN THE AMOUNT OF YOUR ORIGINAL PURCHASE. YOU MAY USE THIS FOR ANY ITEM ON OUR WEBSITE.  
PLEASE RETURN YOUR ITEM IN ITS ORIGINAL CONDITION WITH THE ORIGINAL PACKAGING. ITEMS THAT HAVE BEEN WORN ARE NOT ELIGIBLE FOR EXCHANGE. SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE. THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.
IF YOUR RETURNED ITEM DOES NOT MEET THE ABOVE REQUIREMENTS, YOUR MERCHANDISE WILL BE SHIPPED BACK TO YOU AT YOUR EXPENSE.
PLEASE MAIL AUTHORIZED EXCHANGES TO:
 
ALA PILAR RETURNS:
PLEASE RETURN YOUR ITEM IN ITS ORIGINAL, RESEALABLE CONDITION WITH THE PACKING SLIP INCLUDED. WE CANNOT ACCEPT ITEMS THAT ARE DAMAGED DUE TO IMPROPER PACKAGING. EXCHANGES MUST BE SENT THROUGH A TRACEABLE, INSURED METHOD SUCH AS U.S. POSTAL SERVICE, FEDEX, OR UPS. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES. WE WILL PROCESS YOUR STORE CREDIT ONCE YOUR RETURN PACKAGE HAS BEEN RECEIVED.
 
DAMAGES/INCORRECT ITEMS:
IF YOU RECEIVE A DEFECTIVE, DAMAGED OR INCORRECT ITEM, YOU MUST NOTIFY US VIA EMAIL WITHIN THREE (3) BUSINESS DAYS OF RECEIVING YOUR ITEM. WE WILL THEN EMAIL YOU A SHIPPING LABEL FOR RETURNING YOUR ITEM. ONCE YOU RECEIVE THE LABEL, PLEASE RETURN THE UNUSED ITEM IN THE ORIGINAL PACKAGING. WE WILL SEND YOU A REPLACEMENT, IF AVAILABLE, UPON RECEIPT. WE WILL NOT ACCEPT ITEMS THAT HAVE BEEN DAMAGED DUE TO BUYERS’ NEGLIGENCE. 
 
 
CARE

ALL OF OUR GENUINE LEATHER PIECES ARE HANDCRAFTED IN LEON WITH PRIDE, USING VARIOUS HIGH QUALITY PROCESSES AND MATERIALS. LIKE ALL LEATHER PRODUCTS, EACH PIECE IS UNIQUE IN COLOR AND TEXTURE. TO REDUCE WASTE, ALL PARTS OF THE HIDE ARE USED IN THE CRAFTING OF OUR PIECES. THE RESULTING VARIATIONS IN COLOR AND GRAIN ARE EXPECTED, AND GIVE EACH PIECE ITS DISTINCT LOOK, FEEL AND CHARACTER. 

TAKING EXTRA CARE OF YOUR ALA PILAR BAG WILL INCREASE ITS LONGEVITY. KEEP YOUR BAG AS CLEAN AND DRY AS POSSIBLE. ALWAYS AVOID EXPOSURE TO WATER AND OTHER SEVERE ELEMENTS. STORE YOUR BAG IN ITS ALA PILAR DUSTER, OUT OF DIRECT SUNLIGHT AND MOISTURE.
LEATHERS: 

OUR HIGH QUALITY LEATHERS ARE BEAUTIFUL AND DURABLE. LEON HAS A CENTURIES-OLD HISTORY OF LEATHER CRAFTSMANSHIP AND WE WORK WITH VARIOUS TANNERIES THROUGHOUT LEON THAT ARE COMMITTED TO THE HIGHEST QUALITY STANDARDS AND PROCESSES. NATURAL LEATHER CLEANERS MAY HELP PRESERVE YOUR BAG, BUT WE RECOMMEND TAKING YOUR BAG TO BE CLEANED BY YOUR LOCAL LEATHER PROFESSIONAL.
camarón leather: this is a natural, unfinished leather that is meant to patina, wear and distress fairly quickly - that is the intentional vibe!
natural pebbled: our pebbled leather is hand tumbled to produced a puposeful, uneven pebbling.
luna: our luna leather comes looking even more distressed, with variations in color, texture and creasing throughout, like the unpredictability of the moon's surface. it is gorgeous!

HAIR ON HIDE: 

LIKE ANY ITEM MADE WITH AUTHENTIC COWHIDE, IT IS DELICATE. OVER TIME, FRICTION CAN CAUSE THINNING OR RUBBING OFF OF THE HIDE, WHICH IS NOT A DEFECT IN THE LEATHER OR THE PRODUCTION OF THE BAG. TO PROTECT COWHIDE FROM THE ELEMENTS, YOU MAY SPRAY A THIN COAT OF HAIR SPRAY OVER THE COWHIDE PORTION OF YOUR BAG ONLY.

TEXTILE POCKETS:

OUR OAXACA POCKETS ARE HAND-SEWN IN OAXACA AND GUATEMALA ON TRADITIONAL LOOMS AND ARE DELICATE PIECES OF ARTWORK. WE LINE EACH POCKET WITH SYNTHETIC LINER IN ORDER TO HELP PREVENT PULLING, BUT PULLS IN THE TEXTILE MAY OCCUR.

WE WANT YOU TO LOVE YOUR ALA PILAR BAG, SO PLEASE FEEL FREE TO CONTACT US IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS WITH THE QUALITY, CARE OR MAINTENANCE OF YOUR BAG.